Requesting Medical Help

To request help for your medical condition, please visit our referrals page or our Wellbeing Centre to access self-help resources or, if necessary, request help from a clinician.

Requesting Medical Help

You can request medical help in the following ways:

  • Online by visiting the Consulting Room on the practice website
  • If you have no online access, by phoning the practice on 0141 207 7730. To improve access to all our patients, we need to reserve the phone lines for those genuinely unable to use our online access, such as the elderly, disabled and those with no internet access.
  • By using online services: Patient Access.

Consultation with a clinician, including a doctor, nurse or a physiotherapist is by appointment only. Those clinicians are available in the surgery during our opening times. They undertake surgery sessions and clinics at various times during these hours. Please check with reception for further information.

A clinician will contact you by text message, email, telephone, or arrange a video-consultation or face-to-face appointment according to the nature of your medical condition.

You are encouraged to see the same clinician throughout an episode of illness.

If you are arranging an appointment and have multiple ailments you wish to discuss, please ensure you complete an online form for these conditions. You will be asked a series of questions to ascertain the reason for requesting medical help. Please give as much information as you can, so the clinician can prioritize his/her calls appropriately.

Children under 14 need an adult to complete the online form on their behalf, and accompany them if given an appointment.

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Accident and Emergency

The nearest casualty departments are at:

Patients requiring X-rays as a result of injury should go to casualty department as there are no X-ray facilities in the health centre.

Free Text Reminders

This service reminds you of an appointment via a text message. You will need to opt into this service, before you can receive these reminders. To opt into this service, you need to complete our online form and your record will be updated. You can update mobile telephone number and ensure you inform us as soon as possible if your number changes.

If you do not wish to subscribe, please contact the surgery and inform reception that you wish to opt out.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  • By using completing our Cancel an Appointment form.
  • By Telephone: Please call us on 0141 207 7730 and tell the receptionist.
  • By SMS text message. Follow the instructions on your appointment confirmation text.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

Consultations with a Clinician

To consult with a clinician (doctor, nurse, physiotherapist or others), please contact the practice via the practice website and check which section/service is most relevant to your need. Once the practice receives your online request, the appropriate clinician will deal with it as soon as possible. According to the nature of your request, the outcome could be one or more of the following:

  • Face-to-face appointment
  • Telephone appointment
  • Electronic message (text to your mobile phone or an email)
  • Referral to other services (you will be notified by a message)

Telephone and face-to-face consultations are only available during surgery hours.