How do I order my repeat prescription

Patients on long-term medication can order repeat prescriptions in a number of ways:

  • If you are registered for Patient Access, you can order repeat medication at
  • Online by using our online Request a Repeat Prescription form.
  • You can telephone the repeat prescription line on 0141 207 7725. The prescription line is available 24 hours a day, 7 days a week. You will hear a pre-recorded message advising you of what information is required.
  • Through your local pharmacy.
  • You can also post in a written request to the practice using the tear off which you receive with your repeat prescriptions, and if you enclose a stamped addressed envelope, we will return the prescription to you.
  • You can also post your completed tear off slip in the box provided at reception.
  • Prescription requests for acute conditions can be made by telephoning the practice number 0141 207 7730.

When will my Prescription be ready

Prescriptions will be ready for collection at the practice two working days after the request is received(longer by post).  For example, if we received on Tuesday at 16:00, the prescription will be ready for collection on Thursday after 16:00.

You can nominate a local pharmacy to collect your prescription from the surgery. Check with your pharmacy when you can collect your prescription once they have received your prescription from the surgery.

Please request repeat prescriptions well in advance of public holidays. The practice receives a large volume of calls asking if prescriptions are ready. Please refrain from telephoning the practice to check if your prescription(s) are ready.

Online Ordering Service

On some occasions, you may not be able to order certain drugs via, patient access . This is because certain drugs require regular monitoring and are not able to be put on a repeat prescription list. To order these items go online by using our online Request a Repeat Prescription form.

Chemist Collect Service

All the local pharmacies have a collection and ordering service. If you would prefer your local pharmacy to collect your prescriptions, please contact the pharmacy direct or alternatively contact the surgery and we will change your collection status on your computer record. This would mean you can collect your ready dispensed prescription instead of having to come to the surgery. Check the pharmacy collection times.

Good Medication Management is Important

Please pre-empt ordering prescriptions to avoid medication running out. If you are given 56 days of tablets and you have 7 days left, order your new prescription. In the case of any emergency your regular pharmacist can give you a limited supply of tablets until you get your new prescription.

If you are going on holiday you should take a list of your medication with you, in case you have a problem. Please ensure you have enough medication to cover your holiday. Some countries also need a doctor’s letter to explain the medication (the practice will charge a fee for this service and requires adequate notice).  Check with your travel agent.

If you have elderly relatives ensure that they have an adequate supply of their medication. Dossette boxes/blister packs can make it easier and safer for patients who have a large amount of medication to take.  To obtain this service from the pharmacy, patients need to contact their usual pharmacy to check if this service is available.

Useful Information

Each drug has two names; the generic and the brand name. For several reasons, it is Health Board policy to prescribe using the generic name, with a few specific exceptions. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality and strength, it is only the appearance that has altered.