Repeat Prescriptions

All repeat prescriptions are managed on computer and there is also a record in each patient's file. A computer slip is issued to all patients on regular medication and should be used when ordering your next prescription.


Online

PRESCRIPTIONS

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Ordering your Prescriptions

  1. Online using Patient Access:
    Click here to order your Repeat Prescription using Patient Access.
    Registration is required for our online prescription ordering service.
    See our Registration notes for details.
  2. Telephone:
    You can telephone the repeat prescription line on 0141 207 7725. The prescription line is available 24 hours a day, 7 days a week. You will hear a pre-recorded message advising you of what information is required. If you would like your local pharmacy to collect your prescription, please indicate this on your message.
  3. Chemist:
    Arrange with a local chemist to request & collect your prescription. See Chemist Collect Service below.
  4. By Post:
    You can also send in a written request using the tear off which you receive with your repeat prescriptions, and if you enclose a stamped addressed envelope, we will return the prescription to you.
  5. In Person:
    You can post your request in the box provided at reception.
  6. Acute Conditions
    Prescription requests for acute conditions can be made by telephoning the practice number 0141 207 7730.

When will my Prescription be ready?

Prescriptions will be ready for collection in two working days (longer by post) if you will be picking the prescription up from surgery or your designated pharmacy.

Request Received

Script Ready By

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Monday

Friday

Tuesday

For Example
A script received on Tuesday at 4pm will be ready for collection
on Thursday after 4pm.

Please request repeat prescriptions well in advance of public holidays, etc.

The Practice receives a large volume of calls asking if prescriptions are ready. Please refrain from telephoning the Practice to check if your prescription(s) are ready. Please allow 2 full working days from the time you place your order.

Online Ordering Service

On some occasions, you may not be able to order certain drugs via the online service. This is purely because certain drugs require regular monitoring and are not able to be put on a repeat prescription list.

Chemist Collect Service

All the local pharmacies have a collection and ordering service. If you would prefer your local pharmacy to collect your prescriptions, please contact the Pharmacy direct or alternatively contact the surgery and we will change your collection status on your computer record. This would mean you can collect your ready dispensed prescription within two working days of ordering it, instead of having to come to the surgery.

Good Medication Management is Important

Please preempt ordering prescriptions to avoid medication running out.

If you are given 56 days of tablets and you have 7 days left, order your new prescription. In the case of any emergency your regular pharmacist will give you a couple of tablets until you get your new prescription.

If you are going on holiday you should take a list of your medication with you. In case you have a problem ENSURE YOU HAVE ENOUGH MEDICATION TO COVER YOUR HOLIDAY. SOME COUNTRIES ALSO NEED A DOCTOR's LETTER TO EXPLAIN THE MEDICATION. Check with your travel agent.

If you have elderly relatives ensure that they have an adequate supply of their medication. Dossette boxes/blister packs can be arranged if they have a large amount of medication to take.

Useful Information

Each drug has two names - the generic and the brand name. Where possible we use the generic name because this is usually much cheaper for the health service. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.